Systems for monitoring staff retention and customer satisfaction, demonstrated by Change ++, include ScoreCard, which shows how individual outlets are performing against targets as wll as aggregating results to illustrate total business performance.
One user is the Laurel Pub Company which uses a scrolling display on a 32-inch flat screen to show a mix of static and animated text and graphics.
This illustrates sales against budget for all Laurel brands which include Champion and Wayside Inns.
Located in the head office reception area, the display is constantly refreshed with daily EPOS data and provides an immediate "snapshot" of the businessess performing. Another catering business which employs the ScoreCard concept is the Costa Coffee Bar chain.