Dealing with difficult staff
Question
"I have a member of staff who has been employed as a supervisor in my housekeeping department for three years. After various discussions, room checks and training she is still unable to demonstrate the high standards that show she has the capabilities of a supervisor.
She is now on her final warning and is heading for dismissal.
I believe she has had enough coaching etc to help her develop, but I feel like I am fighting a lost cause."
Wendy, London
What the expert says
Alison Clarke, human resources director, Whitbread Restaurants
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