People are the lifeblood of the hospitality industry. Building up a fully motivated and focused workforce is therefore the number one priority for all forward thinking operators, and is the raison d'Áªtre behind the Excellence Through People Awards.
Now in their third year, the awards recognise businesses that have formulated innovative and exciting ideas aimed at attracting, retaining and motivating staff.
Three winners of the 2001 awards, representing small, medium and large establishments, were honoured at a presentation lunch at Claridge's in London on 1 November. All have introduced inspiring schemes which are helping to create keen and long-serving workforces.
Organised by the British Hospitality Association (BHA) and Caterer & Hotelkeeper, and sponsored by the Savoy Educational Trust and the DCMS, the awards are an extension of the BHA's Excellence Through People programme which encourages the hospitality industry to introduce and implement best employment practice.
Amongst the ideas implemented by the winners and runners-up are initiatives for building team spirit, multi-skilling and flexibility of staff, greater empowerment of staff, improved induction and training opportunities, and closer working relationships with schools and colleges. All are concepts which other employers could adopt and adapt for their own workplace to help meet the constant challenge of staff recruitment, retention and motivation.