Harvester apologies for treatment of disabled diner

04 November 2014 by
Harvester apologies for treatment of disabled diner

Mitchells & Butlers pub restaurant brand Harvester has apologised after a severely disabled teenager was asked to leave one of its branches for making too much noise.

Megan Brennan was at a Harvester restaurant in Eastleigh, Hampshire, with her family when her mother was told she was annoying other customers.

The 19-year old, who has severe learning difficulties, was being taken out to dinner to mark her move from living at home into full time care, reported the BBC.

Her mother Helen Brennan said: "She was very excited and she was babbling quite a bit and when we were asked to leave by the manager, I was just devastated."

Harvester said it had got an "extremely sensitive situation" wrong and has since discussed the matter with staff.

In a statement, the company said: "Going forward we are highlighting this poor experience to our teams across the country to ensure no other guests are put in this situation again.

"We spoke with the Brennan family, apologised to them directly and, we understand, resolved their complaint."

Mitchells and Butlers acquires ‘majority' of Orchid estate >>

Restaurant and pub operator Mitchells and Butlers announces £38m deal with Mitie >>

Mitchells and Butlers sales down 1% in Q4 >>

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking