Upwardly mobile 20 September 2019 The founders of coffee and brunch chain Caravan are on the move, taking their business model to new Chelsea restaurant Vardo
In this week's issue... Upwardly mobile The founders of coffee and brunch chain Caravan are on the move, taking their business model to new Chelsea restaurant Vardo
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How is technology developing in the hotel sector?

21 December 2016 by
How is technology developing in the hotel sector?

Tomorrow's guest will seek out unique experiences, expect to be recognised and will be more demanding than the guest of today.

That's according to a survey of hundreds of hoteliers worldwide by hotel management systems IDeaS, Revinate and SiteMinder which revealed where experts think technology will be heading in 2020, in order to better respond to customer needs.

Results suggested that guests will use mobile as their primary way of interacting with hotels in 2020; from the initial search, to booking, during their stay and even at the post stay stages of the guest cycle.

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