S&N staff get therapy after robbery horror

01 January 2000 by
S&N staff get therapy after robbery horror

Four Scottish & Newcastle bar staff have been given counselling for post-traumatic stress after four men with machetes terrorised them in a dawn robbery.

The balaclava-clad attackers broke into the Rose & Crown in Streatham, London, last month and forced two barmaids and a barman, all in their early 20s, out of their beds, bound their hands and feet, and covered them with bedclothes.

The barman suffered a suspected fractured elbow as the attackers stamped on the staff's hands and arms. Threatening to cut off the hands of the temporary manageress, they then forced her to the pub's safe where they stole between £2,000 and £3,000.

Kim Parish, S&N Retail's personnel director, said all staff were being helped by members of the group's health division of 16 occupational physicians and health advisers, which was set up in 1982.

Personnel policy controller Rod Smith said S&N area managers reported all distressing incidents to the health team, who then evaluated what help was needed. Psychologists or local specialists take on cases requiring more counselling.

"In the event of a very serious or horrifying incident, such as the recent blowing up of the Admiral Duncan pub, for example, we also take external advice.

"On this occasion we out-sourced some of the counselling to a company specialising in trauma recovery," said Parish.

The Admiral Duncan was the third target of the London nail-bomber, who also attacked Brixton and Brick Lane this summer. All the staff, including the seriously injured manager, were able to return when the pub reopened 11 weeks later.

The Rose & Crown staff, however, have taken the option of transferring to other S&N pubs.

by Angela Frewin

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