Get the latest hospitality news and inspiration straight to your inbox. Subscribe to our newsletter.

Best Western awards quality and longevity in annual awards 2012

Written by:
Best Western awards quality and longevity in annual awards 2012
Written by:

The 34-bedroom Best Western Eglinton Arms, near Glasgow, has scored a double by being named the Best Small Hotel in the annual Best Western Hotel of the Year Awards for the second year running.

Carolyn Stark, general manager of the Best Western Eglinton Hotel is seen here receiving her award from (left to right): Rhys Roberts, chairman of Interchange & Consort Hotels (ICH); Richard Lewis, chief executive of ICH; and Keith Pope, managing director of Best Western.

As well as celebrating six annual hotel award winners, the Best Western Beacon Trust gala dinner, which followed Best Western’s 2012 conference at the Lancaster London hotel, also highlighted the 167 hotels – out of a total membership of 300 hotels in Great Britain – which have been loyal to the brand for more than 10 years. These hotels received the first Best Western Brand Loyalty Awards.

Keith Pope, managing director of Best Western GB, said the Brand Loyalty Awards and Hotel of the Year Awards recognised the loyalty and excellence which meant so much to the success of any company, especially during volatile and competitive economic times.

“We are humbled by the level of loyalty shown to the Best Western brand,” said Pope. “The continuing excellence shown by Best Western member hotels is an inspiration to a hotel industry that this year, in particular, must act as a showroom for what the UK has to offer both local and international visitors. It shows that at Best Western, we really have a winning mentality.”

The longest-serving members of Best Western GB – each of which has chalked up more than 35 years – are the Best Western Swan Hotel in Somerset, Best Western Lansdowne Hotel in Eastbourne, Best Western Royal Chase Hotel in Dorset, Best Western Premier Moor Hall Hotel & Spa in Sutton Coldfield, Best Western Premier Blunsdon House Hotel in Swindon and the Best Western Red Lion Hotel in Salisbury.

The full list of winners in the Best Western Hotel of the Year Awards 2012 are:

Small Hotel of the Year (under 40 bedrooms) – Best Western Eglinton Arms, Glasgow
Medium-size Hotel of the Year (40-70 bedrooms) – Best Western The Boltons Hotel, London
Large Hotel of the Year (over 70 bedrooms) – Best Western Plus Keavil House Hotel, Fife
Customer Service Excellence – Best Western Reading Moat House, Reading
Rising Star in Customer Care – Best Western Bromley Court Hotel, Bromley
Best Venue – Best Western Edinburgh Capital, Edinburgh

Best Western boosted by 21 new members >>

Best Western divides hotels into three brands >>

Best Western has first hotel in Isle of Man for 10 years >>

By Janet Harmer

E-mail your comments to Janet Harmer here.

TabletalkIf you have something to say on this story or anything else join the debate at Table Talk – Caterer’s new networking forum. Go to jobs

Looking for a new job? Find your next job here with jobs

Blogs on

Catch up with more news and gossip on all Caterer’s blogs


For the latest hospitality news, sign up for our E-newsletters


Start the discussion

Sign in to comment or register new account

Start the working day with

The Caterer’s free breakfast briefing email

Sign up now for:

  • The latest exclusives from across the industry
  • Innovations, new openings, business news and practical advice
  • The latest product innovations and supplier offers
Sign up for free