Get the latest hospitality news and inspiration straight to your inbox. Subscribe to our newsletter.

Not your woods! Hotel asked to change video ad after complaint

Written by:
Written by:
Not your woods! Hotel asked to change video ad after complaint

A hotel has changed a video advertising its status as a wedding venue following a complaint to the Advertising Standards Authority (ASA).

The Gainsborough House Hotel in Kidderminster, Worcestershire, produced a video promoting what it could offer in terms of wedding packages.

However, a viewer complained that it was misleading because it implied that woodland featured in the video was part of the hotel’s garden.

The ASA has approached the hotel and asked it to change the ad without making a formal ruling and the hotel agreed.

“On that basis we considered the matter resolved and closed the case,” a spokesman for the ASA said.

Advertising Standards Authority and Travelodge solve airport hotel conundrum >>

Mitchells & Butlers grilled over Facebook steak ad >>

ASA complaint against Greene King alcohol promotion to children upheld >>


Videos from The Caterer archives

Are you looking for a new role? See all the current hospitality vacancies available with The Caterer Jobs

Start the discussion

Sign in to comment or register new account

Start the working day with

The Caterer’s free breakfast briefing email

Sign up now for:

  • The latest exclusives from across the industry
  • Innovations, new openings, business news and practical advice
  • The latest product innovations and supplier offers
Sign up for free