A restaurant that mistakenly served a £1.15 Asda Camembert to a diner as part of a £13 starter has stressed that it is “absolutely not normal practice” and has dismissed the chef responsible.
Diner Emma Daniels posted an angry TripAdvisor review scoring Bristol restaurant Severnshed two out of five after she discovered that the baked Camembert she ordered came from the supermarket.
She said: “When we go out to eat, we realise you pay for more than just the ingredients, you pay for the atmosphere, staff etc.
“What I didn’t expect was to order a sharing starter of Camembert and to be served Asda’s own-brand Camembert in the original packaging!
“Even when I cook it at home, I cook it in a terracotta dish.”
Daniels’ review was accompanied by a photo of the offending Camembert, complete with its Asda label.
Speaking to The Caterer, Severnshed’s newly appointed general manager Ash Kirwan said the restaurant had dismissed the chef responsible as part of measures it has taken to deal with the complaint.
He said: “We have taken action and the chef who was responsible is no longer in the business.
“This is absolutely not normal practice. We don’t do that and there was a genuine mistake. I am not prepared to comment on the ins and outs of it but it happened.
“I have spoken to the guest and explained the situation to her and she is going to come back and dine with us in the future to restore some faith.
“We care about this kind of thing – it is our reputation and my reputation as well and it is going to take a bit of time to build that back up.”
Severnshed is a sister restaurant to the Coal Bar and Grill Group of restaurants, and is part of Charterhouse Leisure, chaired by restaurateur James Horler.