Get the latest hospitality news and inspiration straight to your inbox. Subscribe to our newsletter.

Doubletree by Hilton Hull offers free accommodation to homeless after Britannia cancellation

Written by:
Written by:
Doubletree by Hilton Hull offers free accommodation to homeless after Britannia cancellation

Doubletree by Hilton Hull has offered to donate accommodation to 28 homeless people over the Christmas period after Britannia Hotels’ Royal Hotel Hull cancelled a charity booking. 

The Britannia hotel had initially taken and then cancelled the booking made by the Raise the Roof Homeless Project in Hull, before reversing its decision following a public outcry.

But, the charity has declined the hotel’s offer to reinstate the booking after the Doubletree by Hilton hotel said it would put up the group free of charge.

Writing on its Facebook page in a post that was shared more than a 1,000 times and made headlines across the country, the charity said on Monday: “We have been on the phone with the Royal Hotel Hull and they tell us that the 14 twin rooms we had booked for the homeless on Xmas Eve and Xmas day have been cancelled and money refunded. Before we booked this hotel we informed them that we was a homeless project and what it was for and they was fine about it so we paid £1,092.

“I asked for a reason and was told there isn’t one, I’ve asked for a email to be sent asap giving reason for this action so will update you when it arrives but in my eyes this is nothing more than discrimination especially after we was so open about what it was for.”

In a statement on Monday afternoon, Britannia Hotels said it had cancelled the booking after receiving reports that the group has caused “a serious problem” while staying at the Ibis hotel last year.

The hotel group added:  “The hotel has a number of families and tours staying over the Christmas period which we feel would suffer if the booking was taken. We have, however contacted the charity to advise that we are willing to take the booking with conditions.”

In a later Facebook post, the charity said it would not be taking up the booking.

It added: “They have offered to reinstate our booking with conditions which we will be declining.

“On a much happier note we can confirm that the Doubletree Hilton have offered to put up 28 people for two nights with breakfast and Xmas dinner provided and they are doing this complimentary. Thank you so much we will be accepting this kind offer.”

A spokesperson for Hilton said: “We’re pleased to be able to bring our signature hospitality to the Raise the Roof Homeless Project by accommodating the guests at DoubleTree by Hilton Hull. Making a positive contribution to our community is fundamental to our business, and we hope to make our guests’ stay truly memorable this Christmas.”

The charity said both itself and Ibis hotels had confirmed there were no problems during the group’s stay at the hotel last Christmas.

Britannia voted worst hotel chain for sixth year running>>

Get The Caterer every week on your smartphone, tablet, or even in good old-fashioned hard copy (or all three!). Subscribe today and save 51%

Start the discussion

Sign in to comment or register new account

Start the working day with

The Caterer’s free breakfast briefing email

Sign up now for:

  • The latest exclusives from across the industry
  • Innovations, new openings, business news and practical advice
  • The latest product innovations and supplier offers
Sign up for free