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Staffing shortages ‘biggest operational concern’ for hotel managers

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Staffing shortages ‘biggest operational concern’ for hotel managers

Recruiting new and retaining existing staff are “the biggest challenges” for UK hotel general managers, with 90% recruiting for unfilled positions.

That is according to a survey of nearly 200 UK hotel managers by tax and advisory service EY, which found 28% of UK general managers ranked staffing problems as the biggest challenge, followed by 22% citing cost increases and inability to pass these onto guests.

54% of respondents have seen a decrease in non-UK residents applying for jobs at their hotels since the Brexit vote.

Christian Mole, head of hospitality and leisure for EY, said: “Retaining and attracting staff remains understandably the biggest challenge for hotel general managers and, particularly with Brexit moving closer, a shortage of migrant labour is an overwhelming concern, not only for hotels but the hospitality industry as a whole.

“This isn’t, however, to say Brexit is solely to blame for rises in staffing costs – the introduction of the National Living Wage and apprenticeship levy continue to have an impact and, with room rate growth at regional UK hotels in particular slowing down, hotels’ ability to pass on these costs to customers is becoming difficult.”

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