TGI Fridays has launched a £250,000 reward programme to recognise staff who create a ‘buzz’ in its sites.
The Buzz Challenge will see 500 team members receive a week’s bonus pay and 27 teams attend celebratory events.
The restaurant group will look at customer satisfaction scores as well as ratings and reviews across social channels to calculate restaurants’ ‘buzz’.
The scores will be totted up three times during 2019. Each time, the store in each of TGI Fridays’ nine regions with the largest increase will receive a fully funded team event, while the restaurant with the biggest rise in the whole country will win a bonus of a week’s pay for all staff members.
At the end of the year, teams at the five restaurants with the highest buzz scores will also receive an extra week’s wages – increasing to two weeks for the top team.
Jacqui McManus, culture and people development director, said: “Serving up the best experience for our guests is a priority focus, and it is our team members – the beating heart of Fridays – that deliver that Fridays feeling day in, day out. Positive buzz is the output of delivering great experiences, and we have put a lot of work into quantifying this buzz through several measures. Now we have, we want to recognise the teams that generate the most.
“We want to reward team members in ways which make a real difference to them, so we’re doing this by offering them a great experience for themselves in the form of parties, as well as giving hundreds of team members an extra week’s pay so they can treat themselves in any way they wish.”