Play it again, Sam 13 December 2019 Sam Harrison returns to the floor at Hammersmith’s Riverside Studios, where his brasserie is set to be a blockbuster
In this week's issue... Play it again, Sam Sam Harrison returns to the floor at Hammersmith’s Riverside Studios, where his brasserie is set to be a blockbuster
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How to… improve the guest experience 26 July 2019 by

The UK's casual dining sector is at crisis point. If brands want to thrive, they need to take a fresh look at their guest experience, says David Foster

As the casual dining crunch continues, hardly a week seems to pass without some casual dining chain or chief executive bemoaning macro-economic and market forces, over-supply and cost inflation. While these are critical issues facing the industry, they are only part of the story, and they tend to completely ignore a key factor at play: the guest experience.

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