The industry faces three major staffing challenges: recruitment, training and engagement. But as the Hospitality Business Leaders report from The Caterer and CGA shows, there’s much operators could do to improve the situation, with great benefits to those who do
It is no secret that hospitality faces a significant and growing challenge in recruitment and retention. But could greater investment in engagement and training help operators to attract and keep the best talent? New research from The Caterer and CGA suggests that it could at the very least improve the image of the industry as a place to work – not to mention raise the standards of something that matters a great deal to consumers: service.
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