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How To guides to improve your Culinary and Hospitality service

Inside Hotels

Inside Hotels

In this issue of Inside Hotels, how hotel gardens are fertile ground for boosting revenue; Michael Caines on creating Lympstone Manor Read more
How To… exceed your guests’ expectations

How To… exceed your guests’ expectations

Personal, thoughtful and emotional service is the very height of excellence when it comes to pleasing guests, says Giles Gordon-Smith It’s rare to find a hotel mission statement that doesn’t mention guest expec ... Read more
Are you ready for the apprenticeship levy?

Are you ready for the apprenticeship levy?

Some of the details still have to be thrashed out, but when the apprenticeship levy comes into force in April 2017, your business needs to be ready. Rosalind Mullen reports on how you can take action now Read more
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