Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

Acorns 2020: Oliver Palmer, 28

01 December 2020
Acorns 2020: Oliver Palmer, 28

Global luxury account director – leisure, Marriott International, London

Nominator Laura Deakin

Starting his career with Marriott as an intern in 2012, Oliver Palmer has achieved meteoric growth through a solid work ethic, contagious positivity and determination to succeed. As global luxury account director, he is responsible for 45 strategic accounts in Marriott's luxury portfolio globally that bring in just shy of $40m (£30m) a year. In the global sales organisation he is seen as the UK luxury leisure specialist and provides strategic direction to more than 450 hotels.

From June 2017 to January 2019, he sat on the board of directors for the GB chapter of the Society of Incentive Travel Excellence, helping to launch a young leaders' programme by creating educational content, networking opportunities and one-on-one support for those entering the incentive travel industry.

With his goal set on becoming a director of sales and marketing within luxury hotels, his ability to master new disciplines will stand him in good stead for his next promotion.

In view of the recent time spent locked out of hospitality, what did you miss the most?

I truly missed being on the road visiting my customers up and down the UK, showcasing all the hotels I represent. I couldn't wait to get back to travelling to the hotel teams.

Do you think the hospitality industry could be more sustainable? Not just in terms of plastics and waste but in terms of careers and diversity, training, and growth?

Before coronavirus, the hospitality industry was making great progress to reduce single-use plastic waste by finding alternative solutions, I hope we can regain this momentum after the pandemic.

Who is your hospitality hero?

Bill Marriott, the executive chairman and chairman of the board of Marriott International. Since my days at university I have been an admirer of how he has cultivated a people culture and placed it at the heart of the business.

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking