Account manager, BaxterStorey
Nominator Joanna Davidson, digital communications content manager, BaxterStorey
Since he joined BaxterStorey's graduate programme in 2016, Alex Borley hasn't stood still. His first appointment was as an F&B manager, but in no time he was promoted to general manager at the Channel 4 contract, managing a team of 22 and a turnover in excess of £1m. Under his guidance, it soon became a BaxterStorey flagship, cementing him a place on the board level ESG committee as the youngest member.
Unsurprisingly, in 2019 he was headhunted for the role of account manager at one of the UK's largest online retailers, with 6,000 clients across three sites, one of which represents BaxterStorey's single-building biggest occupancies.
Here, he achieved 8% sales growth between October 2019 and February 2020, through feedback schemes and implementing technology to improve service efficiency. His commercial acumen is further demonstrated in the site's recent financial performance, where his variance to budget saw a positive swing of £102,000 in 2020.
During furlough, staff wellbeing remained his priority. He arranged care packages for the team and led interactive virtual socials, including a guest chef virtual cook-along, with ingredients boxes sent to employees, and a chat on the importance of mental health. His subsequent support in helping managers return to work has been recognised in BaxterStorey's A Round of Applause, where he received 15 nominations.
Not one to rest on his laurels, Borley recently started a Level 5 business and management apprenticeship.
What is the most positive people change you see for your sector post-restrictions?
"With challenge comes opportunity. It's a great time for businesses to reset old working ways and put an emphasis on supporting employees in building lasting careers. Everyone now has a greater appreciation for what the hospitality industry brings to society."
Photography: Hospitality Media/Adrian Franklin