Honoured in July with the Accessibility Award at the 2019 Cateys, the management team at London’s Royal Lancaster Hotel have been praised for their forward-thinking approach when it comes to accessible design. We spoke with project communications manager Patrick Sheehan to find out more about how the hotel ensures all customers are welcome through its doors
First of all, congratulations! Has the 2019 Catey win sunk in yet?
Both I and our general manager Sally Beck were delighted, and honestly quite surprised, to win the Accessibility Award. We believed we had only just begun taking accessibility steps but on reflection we have achieved quite a lot in a short space of time.
You need to create an account to read this article. It's free and only requires a few basic details.
Already subscribed? Log In