As the hospitality industry embraces working practices that better encourage engagement and retention, Elly Earls looks at the software that makes managing employees’ work-life balance simpler and staffing more straightforward
The struggle to recruit and retain workers has been an unpleasant fact of life for the hospitality industry for many years, exacerbated by recent developments, such as the shortfall in new EU workers due to Brexit. In a survey conducted by Access Hospitality in association with The Caterer earlier this year, 26% of operators said employee churn was a key concern for them in 2019, with staff training and engagement ranking in their top five focus areas.
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