Sustainability with commercial nous have won extra guest spend
Position Restaurant manager, the Cottage in the Wood
Age 27
Nominator Greg Stephenson, director, Gundog PR
Joel Pennington is helping drive the rise of Cumbrian Michelin-starred restaurant the Cottage in the Wood, combining strong commercial awareness and a genuine passion for hospitality.
Having joined the business as a sommelier, Pennington quickly established himself through his wine knowledge and guest engagement, completing his Wine & Spirit Education Trust Level 3 qualification before progressing to restaurant manager. He now oversees front of house across the 32-cover restaurant and eight-bedroom boutique hotel, leading a team of seven alongside head chef Jack Bond.
His impact has been both operational and commercial. During a period of ownership transition, Pennington helped increase hotel occupancy from 50% to a sustained 90%, the business retained its Michelin star for a second consecutive year and it secured three AA rosettes. Guest satisfaction reflects the standard Pennington sets daily, with guests repeatedly praising the attentive, knowledgeable and friendly service.
Pennington has also played a key role in driving spend per head from £123 to £131. He expanded the wine list from 29 to 58 bins and introduced structured wine training that helped generate a very healthy six-figure sum in wine flight sales last year alone. Menu initiatives, such as including a cheese course and lunch supplement, have also created new revenue streams, while cocktails have been created from kitchen waste, garden produce and foraged ingredients.
Pennington is also a strong advocate for mental health within hospitality. He has raised more than £3,000 for the Mental Health Foundation through fundraising events and charity runs, while his work as an ambassador for the Burnt Chef Project includes collaborative dinners and initiatives supporting wellbeing across the sector.
He is equally passionate about supporting the next generation of hospitality professionals and regularly visits local colleges and schools to promote hospitality as a career. Most recently, he returned to his former school, Cockermouth School, to speak to more than 200 year seven students about his career journey and the opportunities available within the industry.
Driven, knowledgeable and ambitious, Pennington is emerging as one of the North West’s standout front of house talents.
What does winning an Acorn Award mean to you?
It means a huge amount to me. I’ve worked in the industry for 12 years, starting in Lake District cafés and progressing through to Michelin-starred restaurants. It hasn’t always been easy, but I’ve always stayed committed to improving and pushing myself. To be recognised like this is a real honour and a proud moment in my career – it makes all the hard work feel worthwhile.
Who has been your biggest industry champion?
My biggest inspiration and role model is Ashley Best, currently working at 64 Goodge Street. He has mentored me over the past two years and has been a constant source of encouragement and guidance. His belief in me has pushed me to aim higher and refine my craft. He played a huge role in my recent success in becoming the Gold Service Scholar for 2026, and I’m incredibly grateful for his support.
How do you get the best out of your team?
For me, it starts with creating the right environment. A team performs at its best when people feel respected, supported and motivated. I focus on building a culture of positivity, open communication and trust, where everyone feels comfortable contributing ideas and taking ownership of their role. Energy and enthusiasm are also key, and I try to lead by example and bring a strong, positive presence to every shift. When your team sees that passion, it becomes infectious.
What excites you about your future in hospitality?
One of my main priorities is visiting as many schools as possible to inspire the younger generation to consider a career in hospitality. It’s an industry that has given me so much, and I’m passionate about showing others the opportunities it offers. There’s so much to learn, so many people to meet and so many experiences ahead, that’s what excites me most.