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How to deal with grumpy guests

How to04 Jan 2022by Rosalind Mullen
We all know how Covid has affected people, but hospitality staff have found they are bearing the brunt of that frustration when dealing with disgruntled guests. Rosalind Mullen talks to operators about their experiences and looks at ways to diffuse customer rage

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Events & Awards

The Cateys 2026

The Cateys 2026

Tue Jul 7, 2026
The Cateys, held in partnership with Square, returns to JW Marriott Grosvenor House London on Tuesday 7 July 2026 for an unforgettable evening honouring and celebrating exceptional talent and pioneering businesses in hospitality. Start your entry today!
Webinar: Driving Operational Efficiency with AI

Webinar: Driving Operational Efficiency with AI

Tue Jul 21, 2026
The Caterer’s Driving Operational Efficiency with AI webinar is a free online event that will provide operators with a step by step guide to best incorporation of AI into hospitality workflow.
Lunch!

Lunch!

Wed Sep 16, 2026ExCel London
lunch! is packed full of everything you need to take your food-to-go business to the next level. Source delicious new food and drink, the latest tech and sustainable packaging. Be inspired by leading and upcoming operators in the free seminar programme. Featuring over 600 exhibitors, 15,000 buyers seven keynote theatres, and co-located sister shows including National Restaurant, Pub & Bar Show, Natural & Organic Food Show and Artisan Food & Drink Show.
The National Restaurant, Pub & Bar Show

The National Restaurant, Pub & Bar Show

Wed Sep 16, 2026ExCel London
The National Restaurant, Pub & Bar Show features innovative suppliers and leading buyers. It’s more than just a show – it’s an opportunity to do business with the biggest decision-makers from the sector. Featuring over 600 exhibitors, 15,000 buyers, seven keynote theatres, and co-located sister shows including lunch!, Natural & Organic Food Show and Artisan Food & Drink Show.
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The Caterer provides trusted hospitality news, analysis and trends for restaurants, hotels and catering professionals.

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