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Montcalm Collection’s Samantha van Exter: ‘I want to take away the layers of service’

Hotel26 May 2026by Caroline Baldwin

The head of hotels says friendliness rather than formality drives the service, which has moved from details-focused management to ensuring everyone gets a glass of Champagne

Samantha Van Exter2

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Events & Awards

The Cateys 2026

The Cateys 2026

Tue Jul 7, 2026
The Cateys, held in partnership with Square, returns to JW Marriott Grosvenor House London on Tuesday 7 July 2026 for an unforgettable evening honouring and celebrating exceptional talent and pioneering businesses in hospitality. Start your entry today!
Natural & Organic Food Show

Natural & Organic Food Show

Wed Sep 16, 2026ExCel London
Natural & Organic Food Show showcases the very best in natural, organic, plant-based and free-from food and drink under one roof. Head to Excel London this September where you’ll find new products and ingredients. Featuring over 600 exhibitors, 15,000 buyers, seven keynote theatres, and co-located sister shows including lunch!, National Restaurant, Pub & Bar Show and Artisan Food & Drink Show. Part of the London Food & Drink Festival.
Artisan Food & Drink Show

Artisan Food & Drink Show

Wed Sep 16, 2026ExCel London
Artisan Food & Drink Show is where companies do business. It’s the perfect stage for trend-setters to showcase product launches and buyers to get ahead of the latest trends. Featuring over 600 exhibitors, 15,000 buyers, seven keynote theatres, and co-located sister shows including lunch!, Natural & Organic Food Show, and National Restaurant, Pub & Bar Show. Part of the London Food & Drink Festival.
Lunch!

Lunch!

Wed Sep 16, 2026ExCel London
lunch! is packed full of everything you need to take your food-to-go business to the next level. Source delicious new food and drink, the latest tech and sustainable packaging. Be inspired by leading and upcoming operators in the free seminar programme. Featuring over 600 exhibitors, 15,000 buyers seven keynote theatres, and co-located sister shows including National Restaurant, Pub & Bar Show, Natural & Organic Food Show and Artisan Food & Drink Show.
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