With a new Elite range, a new ambassador in Jodie Kidd and a sharper focus on innovation and outstanding sustainability, Maidaid is resetting what operators should expect from their warewashing
Hospitality operators have spent the past two years being squeezed from every direction – energy costs, water charges and labour along with food/drink inflation. All of this at a time when consumers expectations are increasing.
It’s against that backdrop that Maidaid, one of the UK’s leading manufacturers of commercial warewashing and ice-making equipment, is launching Elite, its most significant product launch in 52 years.
It’s a launch built on more than new machinery. According to Jag Thandi, CCO of Maidaid, Elite represents a deliberate shift in direction for the business away from competing purely on price, and towards a proposition built on three pillars: innovation, sustainability and customer satisfaction. It has meant a root-and-branch reinvention of the entire warewashing portfolio, not just Elite, but a full redevelopment of the Halcyon, C Range, D Range and Evo lines too, backed by the largest marketing investment in the company’s history. The ambition, says Thandi, is explicit: to set the industry benchmark for excellence in commercial catering equipment and services.
“This launch marks a turning point for Maidaid,” says Thandi. “The Elite machines are high-spec, robust and offer some of the lowest energy and water usage in the market today. They have truly been designed with the end user in mind, and we have been eagerly anticipating bringing them to market.”
The Elite glasswasher uses an average of just 1.4 litres of water per cycle and 0.2kWh of energy. A double-skinned outer casing minimises heat loss, while a patented spiral heat recovery system, fitted as standard across the Evo and Elite tiers alongside full IoT connectivity, further cuts energy consumption without sacrificing wash performance or cycle speed.
That efficiency is no longer a nice-to-have. The UK is in the grip of an active drought through summer 2026, with several water companies having already declared Temporary Use Bans and others on elevated drought watch. Government has signalled it is taking the issue seriously too: its January 2026 water white paper, A New Vision for Water, set out plans for a single, stronger water regulator and confirmed a forthcoming Water Reform Bill, a clear direction of travel towards tighter oversight, closer monitoring and, in time, firmer expectations on how commercial users manage consumption.
For operators, that’s compounded by cost. Wholesale water charges have already risen sharply under current price controls, and hospitality among the most water-intensive sectors is expected to feel that more than most. Add a sustainability reporting landscape that is steadily moving from voluntary to mandatory, particularly for venues supplying or working with larger groups, and the case for genuinely low-consumption equipment stops being an environmental nicety and becomes a straightforward commercial safeguard.
It’s a point Maidaid is keen to make in the current economic climate: the number on the price list is important but that matters less than what the machine costs to run over its working life. Lower water and energy use per cycle compounds, service after service, year after year, into a meaningfully lower total cost of ownership a saving that shows up on the utilities line every single quarter, long after the upfront cost has been forgotten.
With up to 30 programmable cycles and a fastest wash of just 60 seconds, Elite is also built to protect labour time during service, while integrated IoT connectivity accessible via a dedicated app that lets operators or multi-site estate managers monitor chemical dosing and wear remotely, flagging issues before they become costly downtime. In a market where every line of the P&L is under scrutiny, that combination of lower running costs and fewer surprises is arguably as important as the wash quality itself.
That lifetime thinking extends beyond the machine itself. As part of the wider Buttress Group, Maidaid equipment is backed by Crystaltech’s nationwide engineer network and planned preventative maintenance offering, plus Caterparts’ million-plus SKU inventory with next-day delivery and an AI-driven parts identifier, designed to keep machines running rather than treating equipment, service and parts as separate transactions.
A dedicated circular bottle rack and wash function rounds out the sustainability story, allowing venues to wash and reuse glass bottles and jugs for table water in place of single-use plastic, cutting waste and adding a touch of polish to the guest experience at the same time.
Backing the new range is a brand ambassador with genuine operational credibility: Jodie Kidd, model, TV presenter and landlady of the Half Moon in Kirdford, West Sussex. Kidd has been running an Elite glasswasher at her own pub and speaks from experience rather than a script.
“Having the Elite glasswasher installed at the Half Moon has already made a real difference,” she says. “It’s faster, more efficient and far more sustainable than what we had before and it saves me hours of polishing glasses. All of these things matter enormously in our busy pub.”
It’s that real-world insight someone who lives with the pressures of service rather than simply endorsing a product from a distance that Maidaid is leaning on as the new face of the range.
Jodie was also impressed with the aesthetics of the new scratch-resistant LED touchscreen interface, along with the easy programming of cycles, all designed to make day-to-day operation as straightforward as the results.
The Maidaid Elite warewashing range launches in August 2026. For further information, visit www.maidaid.co.uk or speak to your local distributor
