How to keep your customers loyal to your business
Research carried out by The Caterer and EPoS provider Lightspeed has found that almost half of hospitality businesses cite customer loyalty as the hospitality industry’s biggest challenge, closely followed by food waste, with personalised discounts and loyalty programmes deemed the most popular ways to prevent customers going elsewhere.
The hospitality industry has experienced unprecedented changes in the last two years. Even without the pressures linked to COVID-19, compared to BRITA Professional’s research conducted in 2018, professional kitchen workers are more stressed than ever with eight in ten now bringing stress home on a weekly basis or more.
The industry certainly has a lot on its plate. In this emotionally and economically challenging environment, now is the time when operators will be relying on their equipment the most.
This report will analyse the challenges facing the hot beverage sector, as well as provide practical advice on how to make the most of the opportunity tea presents.