New technologies in workplace catering
Technology is now the key driver boosting revenues and customer experiences in contract catering, largely because today’s tech-savvy consumers demand it.
In the face of spiralling costs, operators are looking for a way to view all their expenses in one place, to compare figures and find out where their profit really lies, according to research by The Caterer in partnership with Access Hospitality. Elly Earls reports.
Technology may smooth the path in hospitality, speeding up transactions and orders and spreading word about a business online, but what do operators really think is working? Or does technology actually make more work by creating more choice? The Caterer partnered with Barclaycard to find out.
Sustainability is one of the most important issues currently facing our society, with mounting pressure on businesses in every industry to play their part in saving the planet. In particular, lowering waste levels and the use of unnecessary single-use plastics have come under increasing scrutiny, with the Government recently announcing a proposed ‘plastic tax’.
Some 84% of hospitality businesses are looking to reduce their overall energy consumption, according to research carried out by The Caterer in partnership with energy supplier E.ON, but only 42% think having an energy efficiency strategy is an immediate concern.
Research carried out by The Caterer and EPoS provider Lightspeed has found that almost half of hospitality businesses cite customer loyalty as the hospitality industry’s biggest challenge, closely followed by food waste, with personalised discounts and loyalty programmes deemed the most popular ways to prevent customers going elsewhere.