Hotelier of the Year 2019 8 November 2019 Sally Beck, general manager of Royal Lancaster London, shares her people-first strategy for creating the 'happiest hotel'
In this week's issue... Hotelier of the Year 2019 Sally Beck, general manager of Royal Lancaster London, shares her people-first strategy for creating the 'happiest hotel'
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UKHospitality announces 2019 Operations Managers Award winners

09 October 2019 by
UKHospitality announces 2019 Operations Managers Award winners

UKHospitality has announced the winners of its 2019 Operations Managers Awards, recognising Ben James from Mitchells & Butlers and Niki Plumb from Star Pubs and Bars.

James won the Area Manager Award, while Plumb received the Business Development Manager Award at a ceremony at Salsa! in London after a rigorous three-phase judging process.

UKHospitality chief executive Kate Nicholls said: “Hospitality is home to some of the most hardworking and talented individuals in businesses. They are the leaders of tomorrow and they play a crucial role in every region of the UK.

“Operations managers show that hospitality is, at its heart, a people sector. Congratulations to this year’s winners and all of this year’s finalists, not only for their success in this year’s Ops Awards, but for the great work they do, day in, day out.”

Operations Managers Awards founder Nick Bish added: “This year’s awards was another very intense and revealing competitive process. The judges and I are consistently impressed by the dedication, skills and passion our finalists show, and 2019 was no exception.

“The quality of the finalists has shone through every step of the way and the final decision was very close. This year’s winners can be very proud of their achievement, knowing they beat some extremely tough competition.”

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