Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

Acorn winners 2012 – Francesca Brennan

28 September 2012
Acorn winners 2012 – Francesca Brennan

Age 22

Position Assistant catering manager, Wilson Vale

Nominator Andrew Wilson

Proudest career moment In February this year when I won silver out of 400 applicants for Excellence in Customer Service at the South West Tourism Awards.

Greatest inspiration My dad inspired me to work hard and be ambitious; my mum has always been my agony aunt. Together they make a great team.

Ambition I'd like to have my own independent company to train front of house staff in different establishments. In this industry training is often overlooked and, as a result, customers experience poor service.

Francesca Brennan was set to take a degree in hotel management in 2009 when she was offered a promotion at the Pear Tree country hotel in Worcester, where she had been working as a part-time waitress. Aged 19, Frankie became duty manager, overseeing a team of 10, with responsibility for the operational management of the bar, hotel and banqueting services for up to 200 people.

Keen to gain experience in a fine-dining environment, she then became chef du rang at the four-star Arden hotel in Stratford. In 2010, she moved into contract catering, joining Wilson Vale's team at the Cotswold Conference Centre as assistant catering manager.

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Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

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