Employees in the hospitality sector are more concerned about being treated well than earning higher salaries, according to new research.
A survey of more than 1,800 UK hospitality workers, conducted by Maritz Research on behalf of Springboard and CatererSearch sister website Caterer.com, revealed that 47% rate being treated well higher than being paid well.
Communicating effectively with staff was found to be the second most important factor, with 37% rating it highest.
Neil Barber, employee engagement director at Maritz Research, said: "Managers need to monitor, engage and influence employees by regularly communicating face-to-face with their team, giving genuine praise and supporting their team by implementing improvements as a result of their feedback.
"In the hospitality industry salary is not the key motivator, line managers have a far greater effect on engagement levels."
According to Maritz, monitoring employee engagement has the potential to provide improved business performance through:
- Improved staff retention and reduced costs of recruitment
- Increased productivity as your staff are longer serving and understand your business well
- Improved customer satisfaction as committed employees provide better service
- Increased returns through increased customer loyalty and commitment to your brand
By Daniel Thomas