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Being treated well top concern with hospitality workers

20 February 2007 by
Being treated well top concern with hospitality workers

Employees in the hospitality sector are more concerned about being treated well than earning higher salaries, according to new research.

A survey of more than 1,800 UK hospitality workers, conducted by Maritz Research on behalf of Springboard and CatererSearch sister website Caterer.com, revealed that 47% rate being treated well higher than being paid well.

Communicating effectively with staff was found to be the second most important factor, with 37% rating it highest.

Neil Barber, employee engagement director at Maritz Research, said: "Managers need to monitor, engage and influence employees by regularly communicating face-to-face with their team, giving genuine praise and supporting their team by implementing improvements as a result of their feedback.

"In the hospitality industry salary is not the key motivator, line managers have a far greater effect on engagement levels."

According to Maritz, monitoring employee engagement has the potential to provide improved business performance through:

  • Improved staff retention and reduced costs of recruitment
  • Increased productivity as your staff are longer serving and understand your business well
  • Improved customer satisfaction as committed employees provide better service
  • Increased returns through increased customer loyalty and commitment to your brand

Human assets are key to future growth >>

Human resources: Employment >>

Hanging onto staff is general managers' biggest headache >>

View more on human resources here >>

By Daniel Thomas

E-mail your comments to Daniel Thomas](mailto:daniel.thomas@rbi.co.uk?subject=Being treated well top concern with hospitality workers) here.

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