Catering assistant Tracy Pritchatt (pictured with CH&Co founder Tim Jones) has been named CH&Co's Employee of the Year 2013.
Pritchatt, who has worked at the caterer's Steria Birmingham contract since joining the company in 2005, saw off competition from almost 2,500 other CH&Co employees to take the annual award.
Tysall went on to say that this year's winner gives fantastic customer service, takes pride in her section and ensures food presentation is always excellent, while her in depth product knowledge allows Pritchatt to make helpful recommendations on healthy options, and she treats every customer as an individual.
Managing director Paul Honey added: "We are very proud of Tracy. Nothing is ever a problem for her; she just takes things in her stride.
"When Tina was unexpectedly off work for a week, Tracy stepped in without hesitation to ensure that service continued as normal. She is always thinking about the customers and service first and foremost. This award is thoroughly deserved!"
The nominations for the Employee of the Year award are judged by the executive board of CH&Co before plans are laid to surprise the winner with an ambush ceremony at which company founders Robyn Jones and Tim Jones present the winner with flowers, Champagne, an engraved shield and £500 of vouchers.
Commenting on her win, Pritchatt said: "I can hardly believe this, it's so unexpected but so fantastic!
"I love working here and I'm really proud to be CH&Co's Employee of the Year, thank you to Tina for nominating me and to the board for choosing me. I'm really looking forward to spending my vouchers, too!"