Compass launches guest services brand Rapport stateside
Compass Group's guest services brand Rapport has debuted in the USA following its success in the UK.
Launched in 2012, Rapport initially provided reception services to predominantly London clients, but the brand has since grown to operate in major cities across the UK.
Rapport aims to provide personal, intuitive service, with a focus on anticipating guests' needs, and the business grew by more than 35% last year. Its teams at KPMG and Tower 42 were also winners of the Front of House award at the 2013 and 2014 Foodservice Cateys respectively. It was also named in The Caterer's 2015 Top 30 Best Places to Work in Hospitality.
The launch of the brand in the US will enable Rapport to meet the demand of its British clients requiring the same quality of service in their US offices, as well as secure new business wins. The new company will sit within the FLIK Hospitality Group, also part of Compass Group.
The official launch was held at the Time Warner Center overlooking Central Park in New York. Aimed primarily at the business & industry sector, Rapport's fully managed offer includes reception, concierge, meeting room management and switchboard services.
Rapport managing director Greg Mace said: "Many of our clients have been so delighted with the service we have provided in the UK they were requesting our support in their US operations. For clients we're already working with, this will mean we can create synergies for their colleagues and clients.
"Rapport is such a special company to be a part of and I am exceptionally proud of what we have achieved in our three and a half years since launch. Now I look forward to supporting our colleagues in the US, to develop and grow Rapport even further."
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