The Caterer

DWP releases guide to help firms comply with DDA

06 March 2006
DWP releases guide to help firms comply with DDA

The Department of Work and Pensions has published a new online guide to help small- and medium-sized businesses comply with the Disability Discrimination Act (DDA).

The guide, Adjusting for Better Business, illustrates the sort of changes a business needs to make to meet the needs of disabled customers, ranging from accessible lay-outs, customer service, and the presentation of information.

It also points out that the DDA does not just cover such recognised problems as blindness, partial-sightedness and wheelchair use.

The Act also applies to people with long-term and progressive health conditions (such as diabetes and multiple schelerosis) and those with mental health problems and learning disabilities.

The guide includes a checklist and tips on employing disabled staff and can be downloaded from

The website also includes hints and tips, including a case study of the adjustments made by Norfolk's Beechwood hotel.

By Angela Frewin

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