Foodservice operator Vacherin launches front of house division

Boutique London foodservice business Vacherin has broadened its offer with the launch of a new front of house service called Entrée.

Vacherin will now offer clients the chance to outsource the management of all front of house services, including main reception desk, hospitality desk, room reservations, switchboard, concierge services and help desk.

Traditionally, reception desks have been managed in-house, but a growing number are now being outsourced to specialist reception providers, total facilities management companies and caterers.

Vacherin has been managing reception services for more than five years in a number of sites, but as an extension of its catering and hospitality services.

The company said it has now formalised the support and management of these services under their own division as a way of building and extending our services with existing and new clients

Phil Roker, commercial director and owner at Vacherin, explained: "Front of house services sit perfectly alongside hospitality, allowing Vacherin to create a seamless experience for visitors, or clients booking hospitality services.

"We recruit experienced, professional receptionists with backgrounds in hotels, airlines or prestigious corporate environments, but equally importantly we select receptionists to fit with a client's culture."

The service will be supported by training programmes, support staff, mystery shopper quality audits, operating standards and codes of conduct tailored to each specific site.

To date, each of the company's current reception operations has been set up from scratch.