The Caterer
Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

Hospitality staff among the two million forced to endure poor working lives

07 May 2008 by

Hospitality workers are among the two million people in the UK who are forced to endure "intolerably poor working lives", a new TUC report has warned.

Legal loopholes have resulted in workers becoming trapped in a continual round of low-paid and insecure work "where mistreatment is the norm", the union body said.

The report, Hard Work, Hidden Lives, criticises hotels and restaurants for poor policies on pay, dismissal and working time.

It highlights the case of hotel chambermaids who were obliged to be available to work from 8am, but who were not paid for the extra hours if rooms were vacated in late morning.

A bartender who was kept collecting and washing glasses because she was not "blonde and skinny", was another example of poor practice.

The report says that vulnerable workers suffer because they do not know their rights and lack an escape route from vulnerable jobs.

It also points to workers' inability to get their rights enforced and that they often suffer when they try to do so.

Fran Bennett, a senior research fellow at Oxford University who sits on the commission, said: "Loopholes in the laws that are meant to protect workers must be closed."

However, John Cridland, CBI deputy director-general, said while the report's focus on protecting workers from abuse was welcome it had failed to distinguish between improved enforcement of existing employment rights, which would have real benefits for vulnerable workers, and more regulation, which would not.

"It is more effective enforcement of these existing rights that would truly help protect vulnerable workers and prevent good employers being undercut by rogue firms.

There should be no hiding place for employers who deliberately break the law and exploit staff."

Domino's Pizza appoints HR firm to ensure employment best practice >>

Hospitality to be hit by new pension legislation >>

BHA boss defends contribution of immigrants >>

Unite protests over sacking of manager at PizzaExpress >>

By Gemma Sharkey

E-mail your comments to Gemma Sharkey here.

The Caterer Blog](http://www.caterersearch.com/blogs/catering-news-blog/) Catch up with more news and gossip on the Caterer Blog here
[Newsletters For the latest hospitality news, sign up for our e-mail newsletters.
The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking