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The Caterer

Personnel and training manager

27 April 2005
Personnel and training manager

What does this job involve?

  • Recruiting staff
  • Looking after the welfare of the whole team. This includes dealing with problems and advising heads of department and the general manager on human resources issues
  • Arranging temporary, part-time and casual staff
  • Making sure pay and leave records are accurately kept
  • Hands-on training, as well as encouraging and organising others to train. If your workplace is involved in NVQs or SVQs, it is likely that you will play a key role as an assessor (for which you must have appropriate skills and qualifications) and perhaps as centre contact for the awarding body.
  • Contributing to an induction programme for new members of staff. It is important that all the staff know you and feel able to come to you with any problems.
  • You may also be involved in standardising policy on discipline, creating/maintaining a staff handbook, and producing reports for business planning and unions.

What skills and attributes do I need?

  • You need to be able to deal with people easily and successfully. You also need tact and diplomacy to deal with sensitive issues and ensure confidentiality is maintained.
  • Training skills
  • Knowledge about recruitment and HR issues, including dealing with disciplinary matters

How can I get this job?

Vocational courses are available through colleges and personnel institutes.

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