Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

Rapport achieves record growth figures for 2015

10 February 2016 by
Rapport achieves record growth figures for 2015

Compass Group's guest services business Rapport celebrated achieving record growth figures of more than 30% and a 100% retention rate in the past year.

Since its launch in February 2012, Rapport has expanded its London-based portfolio to major cities across the UK, with 20% of the business now outside the capital.

Last year the brand also launched in New York, following its UK success and earlier this week Rapport hosted its 2016 Service Excellence Awards in London.

Parties were also held in New York, Manchester, Edinburgh and Birmingham, all linked to the London hub through a live video conference.

Rapport puts its success down to delivering on its business ethos of "creating rapport with clients and their guests from the outset, leaving them with the perfect impression every time".

A total of 14 winners across nine categories, including Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together, were awarded on Monday 8 February.

Awards for Outstanding Contribution and Best Newcomer were also presented during the evening.

Greg Mace, managing director of Rapport, said: "Rapport has grown tremendously since its launch in 2012 and this looks set to continue. At the heart of Rapport is our truly exceptional people who go the extra mile to deliver a really personal and intuitive service for our clients and their guests."

He added: "Our growth demonstrates the value our ambassadors are bringing to our clients' businesses. They feel proud to be part of our outstanding team and we work hard to ensure they are engaged in the business and live and breathe our core values and our annual awards ceremony is a great way of rewarding and recognising them."

Compass launches guest services brand Rapport stateside >>

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Rapport wins £750,000 Tower 42 guest services contract >>

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Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.


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