Hospitality leaders have high emotional intelligence, according to new research by HVS Executive Search.
An analysis of over 420 global hospitality leaders - including chief executives, managing directors and regional vice-presidents - revealed that their key character traits included strong leadership, willingness to be team players and creativity. They were also shown to be ethically aware, have a sense of humour and be orientated towards service.
In addition, the study showed that hospitality leaders typically have an optimistic view, enjoy a challenge and are highly task-orientated.
"Today's hospitality CEOs are not satisfied with just a ‘good' performance, but strive to be the best and value the competitive spirit," explained Thomas Mielke, HVS Executive Search associate director and author of the report. "Their ability to deal with others is helpful as is their dogmatic approach, reliability and concern about perceived and actual fairness."
Understanding the skill set of leading figures in the hospitality industry helps HVS Search in its recruitment process.
By Janet Harmer
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