The most exciting new technology at the show, no less, is the claim from Ariane, launching the Systems Express check-in/out kiosks. The company will also be launching a new external kiosk for economy and budget hotels, to provide guests in all levels of accommodation a 24/7 self-service check-in and check-out facility, using only the guest's credit card as customer recognition.
Call Systems Technologies
There will be the launch of a new version of CST's EasyCall system, designed to make it even easier for customers to call for service, and easier for staff to respond. The new EasyCall allows the button to also send an alert to a silent pager worn by waiting staff, and the waiter will know which table needs attention.The company will also be showing ResPAK, its reservation, table management, function and event planning system for hotels and restaurants.
Comtrex is showing the Odyssey software suite, the result of four years' development, designed to be an easy-to-use system which handles jobs from taking a customer's order at the table to keeping track of the back office movements. The Odyssey All In One front of house system offers the facility to set up multiple bills per table, merge tables and to share the cost of menu items, such as wine, between customers in a party. The software allows for unlimited menu levels and will highlight menu items where stock is low. There is also Membership and Loyalty software which keeps track of customer visits, and generates targetted promotional mailers.
The launch of an Internet Protocol Television service is predicted to give a great deal of food for thought about the costs of distributing TV and video around hotel buildings. This is intended to replace traditional co-axial systems with a more cost-effective IP-based network, enabling hotels to deliver video, freeview, digital and analogue TV stations over a network to any end point, including bedrooms, restaurants and reception areas.
There are new enhancements to the Maitre'D 2005 Edition, designed to increase speed of service. The software is designed to be fully customisable to meet any concept's specific needs.
The latest software from MCR is Symphony Enterprise, available as an internet-based service via a web browser, which the company says is quicker, easier and cheaper to deploy than traditional software.
Micron says that its new Hotel Package incorporates all aspects of voice and data, and is available as a turnkey solution which will give the hotelier back the time to concentrate on the practical aspects of business.
Newmarket International, "the makers of Delphi", is the leader in delivering sales and catering solutions, used by nearly 4,000 hotels in more than 60 countries to generate new business and run their daily operations. Newmarket's solutions enable cross-selling and automated lead generation allowing hotels to increase efficiencies and maximise profits.
There will be a new Triple Play solution for hotels looking to offer Broadband and IPTV to hotel guests and visitors. This is said to be unique in that all services and broadband can be offered to every guest room by utilising the existing phone cabling. The service is delivered to each room by installing a new wall plate which presents the phone socket and two Ethernet sockets. The services are connected in the hotel comms rooms via new data switches and the existing phone switchboard. Hotels will have a choice of providing free broadband access or charging guests; various packages will be available to the hotel, from full equipment purchase to leasing options.
TMS says that it researched changes in the hospitality market, interviewed hotel owners, managers and guests and investigated the future of communications technologies and services before introducing its Triple Win system. This involves a suite for monitoring and managing a hotel's guest communication services, via a single web portal, and a strategic management service for voice and data telecommunications.
Total Hospitality Solutions
Total Hospitality Solutions will showcase the Phoenix range of software solutions with a live software display and a demonstration to enable visitors to discover the potential of powerful hospitality solutions including Phoenix Hotel Manager and Phoenix Event Manager. Delegates will also be able to discuss their software requirements in more detail with members of the Total Hospitality Solutions team. Phoenix Hotel Manager is a mature property management system designed to boost profit and productivity for hoteliers. It is fully compatible with the entire Phoenix range.
Welcome Computer Systems
Welcome Anywhere is the new web-based online booking system for small guest houses and inns, which offers detailed guest and booking management and reporting at an attractive price.