Search
The Caterer

TripAdvisor launches ‘blackmail' reporting tool

14 February 2013 by
TripAdvisor launches ‘blackmail' reporting tool

Online reviews site TripAdvisor has launched a new tool for hospitality operators to report potential ‘blackmail' from guests.

The move is in response to concerns by hoteliers and restaurateurs that some guests threaten to write a negative review unless a demand for a refund, upgrade, or other request is met.

"Allegations of blackmail or threatening behaviour by guests against property owners are taken very seriously by TripAdvisor," a spokesperson for the company said.

"Not only is it strictly against our guidelines, but it may also be illegal in many jurisdictions. If an owner experiences this, we urge them to contact us immediately."

TripAdvisor's new tool allows operators to proactively report these threats before a corresponding review is submitted.

Immediate reporting of blackmail threats, via the management centre, can supplement TripAdvisor's investigative procedure and help keep blackmail reviews from ever reaching the site, the company said.

Best practices for submitting reports of potential blackmail to TripAdvisor are as follows:

• Instruct employees to share any guest blackmail threats immediately.
• Submit a potential blackmail review report as soon as possible via the Management Centre:
• Select "Manage your reviews"
• Click the link under "Dispute a review"
• Complete the form and confirm that the issue "Report blackmail" is selected
• Provide the month and year of the guest's stay, an email address and/or a name and as many details as possible about the incident.
• Retain as much documentation relating to the report as you can including emails, voicemails, etc.
• For more information, check out this guide.

By Janie Manzoori-Stamford

E-mail your comments to Janie Manzoori-Stamford here.

Tabletalk
Tabletalk
If you have something to say on this story or anything else join the debate at Table Talk - Caterer's new networking forum. Go to www.catererandhotelkeeper.com/tabletalk

Catererandhotelkeeper.com jobs

Looking for a new job? Find your next job here with Catererandhotelkeeper.com jobs

Blogs on Catererandhotelkeeper.com ](http://www.catererandhotelkeeper.com/blogs) Catch up with more news and gossip on all Caterer's blogs
[E-Newsletters](http://www.catererandhotelkeeper.com/email-newsletters.htm)[ For the latest hospitality news, sign up for our E-newsletters
The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.