It also picked up TripAdvisor's certificate of excellence, which honours top-rated hotels, restaurants and attractions as reviewed by travellers.
Julia Kilby, sales manager at the venue, said: "These recognitions keep West Ham United Hotel and Conference Centre firmly on the accommodation, meetings and events map and clearly acknowledge our commitment to providing consistently first class service to our customers."
The West Ham venue saw off stiff competition from finalists Aston Villa and Leicester City to take the gold award.
To qualify for a TripAdvisor certificate of excellence, businesses must maintain an average rating of four or higher out of a possible five, as reviewed by travellers on its website. The accolade is extended to qualifying businesses worldwide.
By Janie Stamford
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