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In this week's issue... The chef with no name How James Cochran lost the rights to his own name, and his triumphant comeback with Islington restaurant 12:51
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Where can I find a reliable service companies?

19 March 2008
Where can I find a reliable service companies?

We've just bought a business and the kitchen equipment is only a few years old, but there's no service contract on it. Will service companies be willing to fix breakdowns, and where do I find a reliable one?

Any reputable service company will be happy to look after your kitchen equipment, though they'll want to assess it first.

However, you sound as if you're thinking of calling them out only in an emergency. Commercial equipment will be reliable for many years, but only if it is looked after properly, and that means organising a preventive maintenance contract. The cost will be more than offset by the savings you make, not only in reduced downtime for any equipment that needs repairing, but also because you'll extend the working life of the machine.

With a contract, you'll be a priority if there's an emergency. Callouts to kitchens without a contract can take second place at busy periods, which will cost you valuable business as a result of downtime.

CESA has recently launched the Service Accreditation Scheme. Service companies which apply to join have to comply with agreed criteria, including their staff's level of skills and the level of service the company is delivering. For a list of accredited companies, visit www.cesa.org.uk.

For more advice

Visit www.cesa.org.uk and click on the link "CESA Buying Guides." For energy-saving advice, click on "CESA Energy Saver."

If you have a question on equipment you would like an answer to, send an e-mail to enquiries@cesa.org.uk.

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