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Acorn winners 2016: Andrew Booth, 29

01 July 2016
Acorn winners 2016: Andrew Booth, 29

Front of house manager, the Dorchester, London

Nominated by Simone Hess, director of rooms, the Dorchester

Proudest moment "Being appointed front of house manager at the Dorchester."

Greatest inspiration "I am inspired by chief executives and general managers whose early career paths are similar to mine and show that with hard work and determination you can reach the top of this industry."

Ambition "Ultimately, to become chief executive of a luxury hotel chain."

Andrew Booth's talent for looking after people kick-started when he was made guest relations manager at the De Vere Grand Hotel in Brighton, following an 18-month graduate programme.

Since then, he has had a rich career, working his way through Princess Cruises as a customer relations officer before moving to London in 2010 to do a similar job at the Jumeirah Carlton Tower. He was promoted to assistant front office manager before moving across to the Dorchester in 2014, skipping up the ladder to his current role by November 2015.

Under Booth's management, employee engagement is the highest it has been in the past three years at 83.4%, with a satisfaction score of 92.9%. He has also contributed to exceeding the rooms revenue budget for 2015 by more than £150,000 and generated £456,000 in up-sell revenue.

The motivated front desk team that Booth has created regularly receive positive guest mentions on Gallup and TripAdvisor reviews.

Keen to inspire the next generation, Booth has held question and answer sessions with university students to give them an insight into the industry and has given talks to college students on his own career progression.

Last year, Booth joined the AICR, an association for front of house managers, and coached a colleague to reach the Receptionist of the Year finals.

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