Concierge manager, Four Seasons Hotel London at Park Lane
Nominated by Derek Rostel, director of human resources, Four Seasons Hotel London at Park Lane
Proudest moment "When I was promoted to concierge manager. Having worked at the front desk for the previous five years, I was thrilled to be taking on the many and varied challenges of the concierge."
Greatest inspiration "My grandmother, whose entrepreneurial spirit and acumen led to a thriving business that is still going strong today. A true believer in the power of determination, resilience, cheerfulness and kindness; she always had an ingenious solution to every problem."
Ambition "To continue to strive to make the team the best in London and, by extension, to play my part in making this hotel the best of the best."
Cordelia Griggs had an exotic start to her hospitality career, working at the Oberoi Udaivilas hotel in India as a front office, housekeeping and kitchen intern in 2008. A further stint at the Four Seasons Resort Whistler, Canada, saw her gain further experience in the concierge and communications departments.
By 2010, Griggs was working at the Four Seasons Hotel London at Park Lane, where she was promoted within 10 months from front desk agent to front office supervisor. During this time, she also worked as the executive housekeeper's assistant for six months.
Last autumn, she was promoted to concierge manager, overseeing eight Golden Key concierges, responsible for limousine revenue, cost control of the courtesy Rolls-Royce and quality assurance. Griggs's strengths contributed towards the hotel achieving 100% in Leading Quality Assurance visits in 2013 and 2015. She also played an integral part in the implementation of the Four Seasons app and received a gold arrival and departure award for guest experience in 2014.
As a member of the Wellness Committee in the hotel, Griggs motivates employees to lead healthier lifestyles by promoting fitness, nutrition and overall wellbeing.
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