Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

Acorn winners 2016: David Brosnan, 26

01 July 2016
Acorn winners 2016: David Brosnan, 26

Housekeeping manager, the Dorchester, London

Nominated by Jutta Asta, executive housekeeper, the Dorchester

Proudest moment "For the first time ever we exceeded £1m revenue when I managed the laundry and valet departments for a year."

Greatest inspiration "I am self-motivated and have always loved hospitality. I have a clear career path and that is what drives me."

Ambition "To become the general manager of an iconic five-star hotel."

In June 2012, David Brosnan became the first management graduate on the Dorchester's 18-month rooms division management training programme. He did so well that within 14 months he was managing the laundry department for both the Dorchester and 45 Park Lane hotels, as well as overseeing valet service for the Dorchester.

His hard work to learn the financial complexity of running a department paid off and he subsequently increased profits by £117,000. He also oversaw the introduction of a "game changing" three-hour laundry service, which won the Dorchester Collection's Innovation award.

In January 2015, aged 24, Brosnan became the youngest employee to be made an operational manager. By April, he was promoted again to his current role, maintaining 250 guest rooms and overseeing 86 permanent and 40 agency employees as well as managing a budget of £3.6m.

There's no denying Brosnan has commercial acumen. Last year, he helped reduce expenses in the housekeeping department by £10,000, and he also oversaw the introduction of a new system to create a more flexible team. As a result, the permanent staff payroll for 2015 came in £48,000 under budget.

People management and mentoring has also been a big part of David's development journey. His passion for training and promoting staff internally is one of the reasons the leading quality assurance scores in housekeeping for 2015 improved from 79% to 90.4%.

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Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.


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