Alex Polizzi - the subject of this week's Caterer and Hotelkeeper Interview - highlights liking people as one of the most important attributes of a successful hotelier. While this may seem an obvious requisite of a professional who should be focused on providing a hospitable environment, it is always incredible to hear of guests arriving at an establishment where they are greeted with no warmth or smile.
Through her Channel 5 series, The Hotel Inspector, Polizzi frequently comes across operators who make you wonder why they are working in the hospitality industry in the first place. Of course, feeling disdain towards people is not the only reason why a business fails, but showing an interest in your guests and making them feel special goes a long way towards encouraging them to become regular visitors.
Enjoying being in the company of other human beings and caring for them is a trait that Polizzi herself shares with all of the past recipients of one of the industry's most sought after accolades - the Hotelier of the Year.
Caterer and Hotelkeeper is currently once again searching for the man or woman who can step into the shoes of past winners, such as Andrew Stembridge, Jonathan Raggett, Andrew McKenzie and John Stauss - all of whom show a great generosity of spirit when welcoming guests across their threshold.
Stephen Carter, last year's winner of the Casna Group-sponsored award, has spoken about the need to enjoy mixing with people - both guests and team members - and be attentive to their needs as one of the key strengths of a leading hotelier, alongside an eye for detail, rigid application of standards and a focus on profit-making.
By Janet Harmer
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