BBC exposes the Dorchester hotel over tips

09 September 2008 by
BBC exposes the Dorchester hotel over tips

The Dorchester will tonight be accused of docking staff service charge payments and giving the cash to senior managers instead.

A BBC London investigation will claim the luxury hotel on London's Park Lane operated a system of penalties, cutting employees' share of the 10% restaurant service charge by as much as £5,000 in five months, while boosting managers' pay by the same amount.

In a statement ahead of tonight's BBC1 show, which airs at 6.30pm, the Dorchester said: "Employees who participate in this scheme are made fully aware of its rules, which allow for deductions to be made from the service charge payments in certain circumstances

"Even without service charge payments, the staff are paid considerably more than the national minimum wage."

The hotel, which won the award for Individual Unit at Caterer's Best Places to Work earlier this year, added it had reviewed the service charge scheme in early 2008 and was confident it would not face any further claims or disputes.

The Dorchester Collection recently announced it was to reopen the former Playboy club as a hotel, 20 years after its closure.

For more on gratuities and pay see our tips round-up and national minimum wage information page.

Christopher Cowdray becomes CEO for the Dorchester Collection >>

Roland Fasel appointed general manager at London's Dorchester >>

Malmaison and Hotel du Vin scoop two Best Places to Work awards >>

By Gemma Sharkey

E-mail your comments to Gemma Sharkey here.

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.


Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking