Bosses ignoring mobile knowhow, say young hospitality workers

By Brendan Coyne

Young people think hotels and restaurants are lagging in their adoption of mobile technology according to a global survey by technology giant Oracle. Meanwhile, hospitality bosses are failing to consult younger workers on whether their mobile strategy is any good.

Globally, the survey suggested four in 10 millennials would be interested in ordering food via mobile devices while in restaurants. Around 43% of UK respondents also expressed a desire to be able to pay for food or drink using their phone or tablet, but only 22% had done so.

The survey also suggested that UK hoteliers might find selling content to millennials a tough ask. Just 11% said they were willing to pay for hotel-provided content. However, 39% said they would like to have the option of accessing their own entertainment and have the option of paying for music, films and TV.

Meanwhile, those surveyed who worked in hospitality said that bosses were failing to consult them on technology decisions. Only 15% of UK respondents said employers welcomed their feedback.

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