Search
The Caterer

Brits take towels, toiletries & hangers from hotels…but don't admit it

10 December 2013 by
Brits take towels, toiletries & hangers from hotels…but don't admit it

Hoteliers and guests don't necessarily agree when it comes to what goes missing from hotel rooms, a new poll has found.

Almost three quarters (70%) of British travellers admit to taking something from a hotel before they check out, according to new TripBarometer Truth in Travel survey by online review site TripAdvisor, with toiletries and stationery the most commonly-pilfered items.

However, while three in five (59%) UK hoteliers say that their guests take at least something when they leave, the most commonly-reported stolen objects don't necessary tally with what travellers themselves admit to taking.

Just 5% of British travellers say they have ever taken towels from a hotel room, but one quarter of hoteliers say that they have had towels go missing following a guest's stay.

Similarly, 10% of hoteliers say that wardrobe hangers have gone missing, while 7% found that the batteries from a television remote had gone.

One hotelier taking part in the survey wrote: "Shampoo is one thing, but please stop taking the towels!"

Commenting on the results, TripAdvisor spokesperson James Kay said: "It seems some of us Brits are prone to stretching the bounds of what is a legitimate hotel freebie."

However, he said that other countries are just as bad, with USA hotels the most likely to report missing items such as coat hangers and towels.

TripAdvisor tops online search for UK boutique hotels >>

TripAdvisor poll shows UK travellers prioritise trips away >>

TagsHotels
The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.