Cameron House hotel will remain closed "until further notice", following a devastating fire earlier this week in which two people died.
Fire broke out at the 136-bedroom, five-AA-star hotel overlooking Loch Lomond in West Dunbartonshire at around 6.50am on Monday 18 December.
Two guests, Simon Midgley and Richard Dyson, died in the fire during which 200 guests and staff were evacuated.
A spokesman for Cameron House said: "Following the extensive fire within the main building of the hotel on Monday, 18 December, Cameron House hotel, the Leisure Club and the food & beverage areas within the main hotel are now closed.
"We would kindly ask all our guests and customers to bear with us as we work closely with the fire service and Police Scotland to establish the extent of the damage and to ascertain when we will be able to reopen… Thank you all for your patience and the many kind messages of support we have received in recent days."
The building is said to have been "extensively damaged" and is still being assessed before any detailed investigation is possible.
The hotel had completed a £4m, year-long refurbishment in the summer.
Videos from The Caterer archives