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"We deliver exceptional hospitality. That's something ‘unusually good', something outstanding. Exceptional requires an extraordinary team."
The opening paragraphs of the Grand Brighton's Best Employer Catey entry sets the tone for the blueprint the hotel has used to build, retain and develop its exceptional team.
While the Grand's employees have always been at the heart of its culture, the hotel used a change of ownership in 2014 (when De Vere sold the property to Wittington Investments) to bring a refreshed and added importance to the people function of the luxury 201-bedroom hotel on Brighton's famous seafront.
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