Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

Choice Hotels says free Wi-Fi is most valued amenity for business travellers

12 December 2011 by
Choice Hotels says free Wi-Fi is most valued amenity for business travellers

The vast majority of business travellers want to see free wireless internet in hotels, according to a pan-European survey conducted by from Choice Hotels Europe.

Of the nearly 100 hotel owners, operators and general managers from the UK, France, Germany, Italy, Switzerland and the Czech Republic who were asked to rank what hotel amenities business travellers valued the most, 90% highlighted free Wi-Fi.

Other facilities they value are 24-hour security and reception desk support (60%), a late check-in or early check-out facility (49%) and an on-site hotel restaurant (37%).*

At the other end of the scale, the amenities the hoteliers felt were less valued included a business centre (33%) and airport transfer service (18%), with a fitness centre mentioned by only 12% of respondents.

Duncan Berry, UK chief executive, Choice Hotels Europe, said that the company's Comfort, Quality and Clarion brands had offered business travellers free internet access since 2009. "We've also known for a while how valued traveller security is to travel managers, and unlike other chains, reception desks are staffed at all times throughout our network of hotels."

The Choice Hotels Europe portfolio of franchised hotels has nearly 500 franchised hotels across the Clarion (four-star), Quality (three-star) and Comfort (value) brands.

Choice Hotels to open recently in the UK include Comfort Inn Hyde Park in London, Comfort Hotel Luton, Clarion Collection Croydon Park Hotel and Clarion Collection Birmingham.

* Percentages add up to more than 100% as survey respondents were invited to choose more than one item from a list of eight as being "most important".

Duncan Berry promoted to chief executive of for Choice Hotels Europe >>

Earnings fall by nearly 20% at Choice Hotels International >>

Choice Hotels ends franchises with Real Hotel Group >>

By Janet Harmer

E-mail your comments to Janet Harmer here.

Tabletalk
Tabletalk
If you have something to say on this story or anything else join the debate at Table Talk - Caterer's new networking forum. Go to www.catererandhotelkeeper.com/tabletalk

Catererandhotelkeeper.com jobs

Looking for a new job? Find your next job here with Catererandhotelkeeper.com jobs

Blogs on Catererandhotelkeeper.com ](http://www.catererandhotelkeeper.com/blogs) Catch up with more news and gossip on all Caterer's blogs
[E-newsletters](http://www.catererandhotelkeeper.com/email-newsletters.htm)[ For the latest hospitality news, sign up for our E-newsletters
TagsHotels
The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking